ServiceBrief AI

Refund Policy

Last updated: June 2026

At ServiceBrief AI, we want you to purchase with confidence. This Refund Policy explains when refunds are available for purchases made through our platform.

Quick summary

  • All purchases processed by Paddle are eligible for a refund request within 14 calendar days of the transaction date.
  • This applies to monthly subscriptions, annual subscriptions, renewals, and other digital products purchased through Paddle.
  • You may cancel anytime; your plan stays active until the end of the current billing period.
  • Cancellation does not automatically generate a refund — contact billing@servicebrief.ai within the 14-day window to request one.

1. 14-Day Refund Window

All purchases made through ServiceBrief AI and processed by Paddle are eligible for a refund request within 14 calendar days of the transaction date.

This 14-day refund window applies to:

  • Monthly subscriptions
  • Annual subscriptions
  • Subscription renewals
  • Any other digital products or services purchased through Paddle

To request a refund, please contact us at billing@servicebrief.ai and include the email address used for the purchase.

2. How Refunds Are Processed

Refund requests submitted within the 14-day refund period will be reviewed and processed in accordance with Paddle's Buyer Terms and applicable consumer protection laws.

Approved refunds will be returned to the original payment method used for the purchase.

Depending on your payment provider, it may take several business days for the refunded amount to appear on your statement.

3. Subscription Cancellations

You may cancel your subscription at any time.

When a subscription is canceled:

  • Your subscription remains active until the end of the current billing period.
  • No future renewal charges will be made.
  • Cancellation does not automatically generate a refund. Refund requests must be submitted within the applicable 14-day refund window.

4. After the 14-Day Refund Period

Refund requests made more than 14 calendar days after the transaction date are generally not eligible for a refund unless otherwise required by law or approved at our discretion.

5. Billing Errors

If you believe you have been charged incorrectly, charged multiple times, or experienced a payment-related issue, please contact us as soon as possible at billing@servicebrief.ai so we can investigate and resolve the matter.

6. Contact Information

For refund requests or billing questions, contact:

7. Paddle as Merchant of Record

Payments for ServiceBrief AI are processed by Paddle, which acts as the Merchant of Record for all orders. By making a purchase, you may also be subject to Paddle's Buyer Terms and policies.

Still not sure?

Ask before you buy — we'd rather answer a question than process a refund.

Contact us