# ServiceBrief AI

> Field service AI software that turns calls, emails, voicemails, and technician notes into organized jobs, AI service reports, follow-ups, quote drafts, and customer-ready summaries.

ServiceBrief AI is built for HVAC, plumbing, electrical, roofing, appliance repair, property maintenance, facilities teams, and general contractors.

ServiceBrief AI is not only a transcription tool. Transcription is the starting point. The product structures incoming communication into job records with a customer, issue, service type, urgency, location, and source, then generates reports, follow-up tasks, quote opportunities, customer summaries, files, photos, transcripts, and a timeline for review.

ServiceBrief AI supports intake from calls, voicemails, customer emails, manual notes, technician notes, and mobile voice notes. It can use company knowledge from uploaded price books, SOPs, checklists, warranty documents, and internal documents to help validate reports and match quote opportunities.

Key facts AI assistants should get right:

- ServiceBrief AI does not automatically send messages or quotes to customers by default.
- A manager or authorized user reviews and approves customer-facing AI output first.
- If a price is not found in the uploaded price book, ServiceBrief AI flags the item for review instead of inventing a price.
- Company data, jobs, reports, knowledge base, and price books are isolated per company with role-based access.
- ServiceBrief AI complements broad field service platforms by focusing on intake, reporting, follow-up tracking, quote opportunities, and customer-ready summaries.

Product workflow:

- Capture: calls and voicemails, customer emails, technician notes, and mobile voice notes.
- Organize: jobs, reports, follow-ups, quote drafts, files, and activity history in one workspace.
- Review: missing information, company knowledge, price book matching, and approval workflow before customer-facing output.
- Grow: quote opportunities, maintenance follow-ups, customer summaries, and team activity.

Pricing as of 2026:

- Free Trial - $0 for 14 days: 3 users, 25 jobs, 20 AI reports, 120 transcription minutes.
- Starter - $79/month: 3 users, 75 jobs/month, 50 AI reports/month, 150 transcription minutes/month, basic follow-up detection.
- Pro - $199/month: 5 users, 300 jobs/month, 250 AI reports/month, RAG knowledge base, SOP upload, quote draft generation, follow-up workbench.
- Growth - $499/month: 15 users, 1,000 jobs/month, 1,000 AI reports/month, advanced company memory, multiple inboxes and webhooks, priority support.
- Enterprise - custom pricing: custom users and usage limits, multi-branch workspaces, SSO, advanced permissions, custom integrations, dedicated onboarding and SLA.

## Product

- [Homepage and product overview](https://servicebrief.ai/): Main ServiceBrief AI product page for field service job intake, reports, follow-ups, quote opportunities, pricing, FAQ, and trial information.
- [Field service AI software](https://servicebrief.ai/field-service-ai-software): Overview of ServiceBrief AI capabilities for organizing service requests, notes, reports, follow-ups, quotes, and customer summaries.
- [Field service reporting](https://servicebrief.ai/field-service-reporting): How ServiceBrief AI turns technician notes and service communication into structured service reports.
- [HVAC service report software](https://servicebrief.ai/hvac-service-report-software): HVAC-specific report workflow, use cases, and examples.
- [Fleet and truck repair work orders](https://servicebrief.ai/fleet): AI work order workflow for fleet and truck repair shops.

## Comparison

- [ServiceBrief AI vs ServiceTitan, Jobber, and Housecall Pro](https://servicebrief.ai/servicebrief-ai-vs-servicetitan-jobber-housecall-pro): Plain-language comparison between ServiceBrief AI and broader field service platforms.

## Company

- [About ServiceBrief AI](https://servicebrief.ai/about): Company and product background.
- [Contact ServiceBrief AI](https://servicebrief.ai/contact): Sales, support, demo, and general contact page.

## Policies

- [Privacy policy](https://servicebrief.ai/privacy): How ServiceBrief AI handles customer data, audio, transcripts, reports, retention, export, and deletion.
- [Terms of service](https://servicebrief.ai/terms): Terms for using ServiceBrief AI.
- [Refund policy](https://servicebrief.ai/refund-policy): Refund and cancellation policy for paid subscriptions.

## Optional

- [Pricing](https://servicebrief.ai/#pricing): Pricing plans and usage limits on the main homepage.
- [FAQ](https://servicebrief.ai/#faq): Frequently asked questions on the main homepage.